Difficult people and conversations
Most of us have had to deal with a difficult person or have a difficult conversation at some time in our lives. However there are resources to make the process less painful.
Videos and articles
Videos about difficult people and conversations
Active listening has the power to reduce conflict when you’re dealing with irrational or difficult people. In this lecture, Professor Seth Freeman shares why cultivating active listening skills can help us navigate through tough situations.
And this article from the Harvard Business Review explains the value of facing up to difficult conversations.
https://hbr.org/2016/04/whats-worse-than-a-difficult-conversation-avoiding-one
While this one describes how to get a difficult conversation back on track.
https://hbr.org/2017/05/8-ways-to-get-a-difficult-conversation-back-on-track